Frequently Asked Questions
Q. How does the booking process work?
A . Once you fill out the request form one of our specialists will reach out to you and go over your form. We will then begin to look for airfare based on your needs. We’ll send you some options that may work for you and let you decide which one is best based on schedule and pricing that fits your needs. Once you decide we will hold space and email you for review. In that same email will be a secure payment link for you to pay for the tickets if all looks good.
Q. What information do I need to provide in order to book?
A . We need names exactly as it is shown on your passport.
FULL PASSPORT NAME
DATE OF BIRTH
GENDER
Some Airlines will also require Passport Number and expiration date. We will advise you if one of your choices will require this.
Q. What happens during the hold/review process?
A . Once we have a fare on hold for you with your name the space and price will be held for you until the payment deadline of 10pm Central US Time. Space is not guaranteed until ticketed, however in the rare chance something does happen the price may change. It is unlikely as we haven’t had experience with that. If the 10pm CST deadline is missed the space will be released and will be subject to new pricing and availability.
Q. Is there a cost to book through 36K Travel Agency?
A . We are mostly paid a commission by the airlines. There is no added cost to you. However, for some complex itineraries that require extra time our specialists may add a small service fee. We will always try to be upfront with our passengers before booking.
Q. What services do you provide besides booking airfare?
A . We are a full service agency. We will handle any schedule changes, choosing of seats (when available), special meals, frequent flier input and also travel insurance. We want to make this process easy for you so we will do all that we can to assist.
Q. Why book through 36K Travel Agency when I can book on my own through a site like Priceline, Expedia, etc?
A. We will alway do our best to get the best price. Sometimes we won’t have the cheapest price, but we will always make up for the difference in level of personal service. Passengers will have their own travel specialist to help them along the way. Our missionary fares are not available on published websites so we always try to work with those to get our passengers the best options.
Q. What happens if my flights get canceled, delayed, etc. or if I need to make a change to a booking?
A . Please let us know as soon as you can if you need to make a change to your travel plans. Most of the time we can process any changes prior to the departure date. There may be costs involved such as change fees and/or fare differences that the passenger will be responsible for. Your airfare specialist will provide you with their contact information should an issue arise.
Q. Do you sell travel insurance?
A . Yes! We partner with a great insurance vendor to offer coverage up to 30 days on your mission trip.
If you have any other questions please feel free to submit a contact form below.